Valleys Pest Services

Terms and Conditions

Our Privacy Policy

Our Website: www.valleyspestservices.com.au

Type of website: Business providing Pest Control Services

Effective date: 1st day of January, 2023

www.valleyspestservices.com.au (the "Site") is owned and operated by Thomas Farrow, trading as Valleys Pest Services, under ABN 84669639757.

Contact Details:

Valleys Pest Services can be contacted at: hello@valleyspest.com.au (02) 4994 5069 or 0416 145 179

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected; and
The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy; and

2. The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

1. First and last name;

2. Email address;

3. Phone number; and

4. Address.

This data may be collected using the following methods:

1. Contact Form.

2. Booking Request Form via Service M8

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

1. To contact the customer to arrange a booking.

Who We Share Personal Data With

Employees: We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures: We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;

2. If it is required for any legal proceeding;

3. To prove or protect our legal rights; and

4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved. If you become a customer of our business, your data will be maintained for as long as you remain a customer, for the purposes of contacting you for a subsequent service when it is due. We will not use your data to contact you if you explicitly advise us that you do not wish to be contacted again. You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

We use one of the safest and most secure web browsers; and the servers of all software where data is accessed are secured by SSL certificates. Data is encrypted with bank-grade encryption and data is only stored within secure systems. All data is only accessible to our employees, and only where they have a legitimate need to access it. Our employees are trained in Privacy Principles and obligations, and are bound by strict confidentiality agreements, a breach of which would result in severe disciplinary action, up to and including termination of employment. If any such breach were to occur, we would advise you as soon as reasonably practicable to advise you of the data breach. While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Tegan Farrow

hello@valleyspest.com.au

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

1. Do not fill out the contact form or booking request form where your information is requested

2. Opt out of marketing emails. You can opt-out by by replying "STOP"

3. Contact us to request that your data be permanently deleted/erased Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information

The Boring but Important Stuff

If you have any questions about the terms and conditions specified here, don't hesitate to contact us.

EMAIL US HERE

Our Warranty Policy

Consumer Guarantee

Our services come with guarantees that cannot be excluded under Australian Consumer Law.

For major failures with the service, you are entitled to:

- cancel your service contract with us, and

- a refund for the unused portion, or reimbursement for its reduced value.

You are also entitled to be reimbursed for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Applies to:

Personal Clients receiving one or more of the following services;
General Treatment; Spider Treatment; Ant Treatment; Cockroach Treatment; German Cockroach Treatment*

Conditions:

- 6-month warranty applies after completion of above listed services

- Start date of 6-month warranty period is date of the service; however warranty will only come into effect after payment for services is received

Exclusions

Ants: Exclusion of ants to exterior areas

German cockroaches (GCR):

- Warranty on GCR treatment will only come into effect after

i. Both initial and any subsequent treatments necessary (2-3 weeks post initial treatment; and 2-3

weeks post subsequent treatment if infestation severe) are performed; and

ii. payment for services is received.

- Start date of 6-month warranty period is date of the subsequent service
- There is no warranty on German Cockroaches if they are not deemed present during the initial inspection/treatment

i. German Cockroach infestations are typically caused by the introduction of German Cockroaches to a

property via packaged items brought inside;

ii. We always inspect for the presence of German Cockroaches to ensure that if they are present, they

are treated for as they require a different treatment and at least one subsequent visit at additional

cost.

Non-payment of services

- Payment for services is due within seven (7) days of the initial service, unless otherwise mutually agreed upon by service provider (Valleys Pest Services) and client.

- Warranty is forfeited if payment of services has not been made within twenty-eight (28) days of the initial service and is therefore three (3) weeks’ overdue. Warranty will not be reinstated when payment is made.

- We reserve the right to collect payment for services rendered, regardless of warranty status, and will do so through collection services if necessary. Warranty is a complimentary inclusion and does not form part of the services payable.

Disclaimer

We had to include the necessary bits & pieces of jargon but we've not yet ever denied a warranty claim. We are committed to providing excellent service and we trust this will be your experience, even in the unlikely event that you need to make a recall under warranty.

Our Payment Terms

Due Date:
We ask for payment to be made in full within seven (7) days of the invoice issue date.

Invoices will typically be issued within 24 hours of the pest service being performed.

Payment methods:
Payment can be made by

- cash, cheque or EFTPOS on the day

- online payment with debit or credit card via Stripe (1.75% fee applies)

- direct deposit / bank transfer to our bank account listed on the invoice

Late Payment:

If you will not be able to make payment within 7 days, please email us at accounts@valleyspest.com.au prior to the bill becoming overdue so we can discuss a mutually suitable arrangement.
If you do not make payment by the due date, we reserve the right to charge a late payment fee of up to 5% of the outstanding amount for each week that the balance remains overdue. We may waive these fees if you enter into a payment plan arrangement with us prior to the bill becoming overdue and pay the instalments on time.

Debt Collection:

Non-payment: In the event that an invoice remains unpaid beyond the due date, we reserve the right to take all necessary steps to recover the outstanding debt.

Payment Reminders: We may send reminder notices or follow-up communications regarding the outstanding payment. These reminders may be in the form of emails, text messages, letters, phone calls or communication via personal social media channels (private message only).

Collection costs: In the event that debt collection efforts are required, you will be responsible for any reasonable costs incurred in the collection process, including but not limited to legal fees, collection agency fees, and court costs.

Disputed Invoices: If you dispute an invoice, you must notify us in writing within seven (7) days from the date of the invoice. During the dispute resolution process, the payment of the disputed amount may be put on hold until the matter is resolved.
Suspension of Services: Failure to pay outstanding invoices may result in the suspension or termination of services until the payment is made in full.
Credit Reporting: In accordance with Australian privacy laws, we reserve the right to report unpaid debts to credit reporting agencies, which may negatively impact your credit rating.

Amendments to Terms and Conditions:
We reserve the right to amend these terms and conditions at any time. Any changes will be communicated to the customer in writing or via email. By continuing to use our services or make payments after any amendments, the customer agrees to be bound by the updated terms and conditions.

We thank you for your cooperation with these terms. If any of these terms and conditions pose an issue for you, contact us to discuss how we can work together in advance of your service.

Thank you for your cooperation